Frequently Asked Questions
Everything you need to know about shopping with NEXUS
What is the standard shipping timeframe?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your NEXUS account.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
NEXUS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Affirm.
Do you offer a warranty on your products?
Yes, all NEXUS products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You have a 60-minute window after placement to cancel or modify your order. After this time, we may be unable to make changes.