Returns & Exchanges

At NEXUS, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. Simply ensure your items are in their original condition and packaging to receive a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your NEXUS account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or return authorization inside.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5 to 7 business days.